If you have met all of the software and hardware system requirements, and are still experiencing difficulties viewing a webcast, use the following links to troubleshoot the problem.

Solving Playback Problem

• I cannot hear the webcast

• My audio keeps starting and stopping

• I have Pop-Up blocking software installed and I am having trouble viewing the webcast

• I am experiencing excessive “buffering” during the webcast (shown in the black status bar below the controls)

• When I attempt to view the webcast my browser locks up

• When I attempt to view the webcast my computer locks up

• Why does it take so long for the content to start playing?

• How do I stop the clicking sound in the player?

• I'm using Firefox and I can not hear or view the webcast

Pop-Up Blocking Software

• I have Pop-Up blocking software installed and I am having trouble viewing the webcast

Solving Installation and Configuration Issues

• I am behind a corporate firewall

I cannot hear the webcast

1. Check to see that your speakers are:

   Connected to the correct port on the back of your computer Plugged into a power outlet Turned on and turned up to a typically audible level

     2. Adjust your system volume settings
 

     3. Turn up the volume on the media player

My audio keeps starting and stopping

  This problem is often due to network congestion

For Windows Media Player:

   I have Pop-Up blocking software installed and I am having trouble viewing the webcast

Pop-Up blocking software is becoming more popular these days because many websites use. Your computer may already have this software installed.

A Javascript, a small program in a web page that is interpreted and executed by the Web client. The Webcast video launches in a pre-sized browser window and embeds the Windows Media so that you may view the webcast. Unfortunately, we use javascript the same way as pop-up ads. When you have pop-up blocking software installed, you may not be able to access Webcasts.

How to Disable the Most Common Pop-Up Software

• Google Tool Bar

• Yahoo Toolbar

• Firefox

• Microsoft Windows SP2/Internet Explorer 6.0

• MSN Toolbar

• AOL Toolbar

• Netscape 7.X

• Norton Internet Security

• Pop-Up Stopper

• Other Types of Pop-up Blockers

Do you need to check whether you have a pop-up blocker on your computer? Go to the website below and it will let you know if you have a pop-up blocker installed. This site will not identify specific types of pop-up blockers.

http://www.popup-killer-review.com/rundetect.htm

If you need technical assistance, please contact your local IT department.

  I am experiencing excessive "buffering" during the webcast (shown in the black status bar below the controls)

There could be two issues here either not enough bandwidth or your pc is having problems with the stream. By refreshing (hold down the ctrl key and then press the F5 key) the webcast interface, you will update your association to the webcast stream and may re-establish your connection or improve your signal quality.

If you continue to have problems listening/viewing the webcast, select the lower bandwith option on the splash screen.

My browser locks up when I attempt to view the webcast

If your browser locks up as you attempt to view the webcast, empty your browser's cache, a place to temporarily store information, and then re-launch the webcast.

To empty your browser’s cache:

Internet Explorer

1. Select Tools > Internet Options

2. Select the General tab

3. Under Temporary Internet files select Delete Files and click OK

Netscape

1. Select Edit > Preferences

2. Select the Advanced section and select Cache

3. Click the Clear Cache button and the Clear Memory Cache button and then click OK

My computer locks up when I attempt to view the webcast

Make sure all other programs, especially email programs such as Microsoft Outlook, Lotus Notes, etc., are completely closed. Upgrade your Internet Browser (Internet Explorer or Netscape) to a newer version and/or install a newer version of your media player.

Why does it take so long for the content to start playing?

Due to congestion on the Internet, Windows Media Player "buffers" audio and/or video before playback starts. This reduces interruptions caused by heavy network congestion.

To adjust your media player performance:

For Windows Media Player 6.4:
 

For Windows Media Player 7 or higher:

How do I stop the clicking sound in the player?

If your browser makes a "clicking" sound at 35 second intervals and you want to turn the clicking off, do the following:

1. Click the Windows Start button Click Settings. (Windows XP users skip this step) Click Control Panel From the Control Panel and depending on your operating system, double-click Sounds, Sounds and Multimedia, or Sounds and Audio Devices. This will display the Properties window From the Properties window, if you are using Windows XP, first select the Sounds tab. Then, all users should scroll down the list to the Windows Explorer section and click Start Navigation In the Name field (Sounds in XP), scroll to the top of the drop-down list of WAV files and select (None) Click Apply Click OK Close the Control Panel.

I am behind a corporate firewall

If you are within a corporate intranet (firewall), there may be local network settings that are impairing your ability to view this webcast. Contact your corporate Network Operations or IT organisation to see if streaming media formats are blocked at your corporate firewall or proxy server. Also, you can have your IT group configure your local media player to support HTTP-only protocol traffic over port 80. This may also help to resolve firewall-related issues.

Firefox will not play or display the webcast

Windows Media Player provides a plug-in to allow browsers other than IE to display embedded Windows Media. It is this plug-in that Firefox uses. Sometimes though, the plug-in is missing or refuses to work properly. The following link will provide you instructions on checking the plug-in, restoring it if missing, and how to configure it if it doesn't work properly.